Frequently Asked Questions 

I usually shop on Amazon. Is it safe to buy here?

Yes, absolutely!

We completely understand the comfort of shopping somewhere familiar—that’s why we offer Amazon Pay at checkout. When you’re ready to purchase, just click the “Pay with Amazon” button. You’ll be prompted to log in to your Amazon account and complete your order just like you would on Amazon. Easy, peasy.

You don’t need to enter any payment info or create a new account—it’s safe, secure, and convenient.

Thousands of cozy readers have already made the switch, and we’re so happy to welcome you too.

What is your return policy? 

Our Promise to You—Because You Deserve to Feel at Home

We created these stories with love, hoping they’d bring you comfort, connection, and a smile when you need it most. But if for any reason they don’t feel like the right fit, that’s okay.

Just let us know within 60 days, and we’ll refund your full purchase—no hassle, no guilt, and no hard feelings. We believe in treating people the way neighbors used to: kindly, honestly, and with care. If it's beyond 60 days, still reach out to us and we’ll do whatever it takes to make things right. Because when you shop with us, you’re not just buying books—you’re joining a community that truly cares.

We’re here to make sure you have a delightful reading experience, and your satisfaction is our top priority!

About The Series

What can I expect from this series?

You can expect to feel right at home.

This series was created to give you the kind of cozy escape you’ve been craving — where the world feels just a little gentler, and good people always find their way. Inside these pages, you’ll meet Heather and her friends in the charming town of Hillside, where neighbors still look out for each other, small joys matter, and every mystery is wrapped in warmth, wit, and heart.



There’s no gore, no swearing, and no darkness — just comforting, uplifting stories full of quirky characters, delicious donuts, heartfelt moments, and justice served with a smile.

These are stories that will leave you feeling like you’ve just spent time with friends who truly care.

If you’ve been missing a sense of connection, a place that feels comforting, or the kind of story that leaves your heart a little fuller — this is for you. 💛

Is the book appropriate for all ages?

Our Promise to You—Because You Deserve to Feel at Home

We created these stories with love, hoping they’d bring you comfort, connection, and a smile when you need it most. But if for any reason they don’t feel like the right fit, that’s okay.

Just let us know within 60 days, and we’ll refund your full purchase—no hassle, no guilt, and no hard feelings. We believe in treating people the way neighbors used to: kindly, honestly, and with care. If it's beyond 60 days, still reach out to us and we’ll do whatever it takes to make things right. Because when you shop with us, you’re not just buying books—you’re joining a community that truly cares.

We’re here to make sure you have a delightful reading experience, and your satisfaction is our top priority!

How many books are in the series?
The series currently has 67 books, with a sister series that has additional books.  Each book offers a new, engaging mystery set in the cozy town you’ll come to love.
Do I need to read the books in order?
While each book can be enjoyed as a standalone mystery, we recommend reading them in order to fully appreciate the character development and ongoing storylines.
I like reading physical books. Do you sell paperbacks?
While we currently don't offer paperbacks, we're excited to announce that we plan to offer them in the near future! If you’re interested in getting your hands on a free physical copy of the book, we’d love to keep you in the loop. Simply send us an email at info@susangillard.com, with “Paperbacks please” in the subject line and you'll be the first to know when our paperbacks become available. Plus, you'll receive exclusive updates and special offers as a thank you for your interest!

How Can I access
the books?
(Technical Question)

How do I download the book?

After you complete your purchase, you’ll be taken to a page that asked you which device or app you’d like to send your book to (choose from Kindle, Apple Books, Nook, Kobo, BookFunnel, or you can choose to read it in your browser) and you’ll be walked through how to send the book to your device or app. If you choose to read the book in your browser, you’ll be given instructions on how to do this as well.

Can I read my books on my Kindle?
Yes! You absolutely can, and it doesn’t matter how old or new your Kindle is. This book is compatible with all Kindle versions and you’ll be walked through how to send it to your specific device after you sign up.
Can I read my books on my Nook?
Yes! You absolutely can, and it doesn’t matter how old or new your Nook is. This book is compatible with all Nook versions and you’ll be walked through how to send it to your specific device after you sign up.
Can I read my books on my iPad?
Yes! You absolutely can, and it doesn’t matter how old or new your iPad is. This book is compatible with all iPad versions and you’ll be walked through how to send it to your specific device. You can either download the iBooks app, BookFunnel app, or access the book through the browser on your iPad. The instructions you receive after you sign up will walk you through how to do this.
Can I read my books on my iPhone or Android Phone?
Yes! You absolutely can, and it doesn’t matter how old or new your phone is. This book is compatible with all kindle versions and BookFunnel will walk you through how to send it to your specific device. You’ll need to download either the iBooks app or BookFunnel app in order to read the book. The instructions will walk you through how to do that as well.
What if I don’t have a Kindle , Nook or a smartphone? Can I still read this book?
Yes! You most certainly can. If you have a laptop or desktop computer you can read the book in any web browser (except Internet Explorer as this browser is not supported by BookFunnel).
How long will it take for my books/audio to get to my reading device?
You can usually expect your book to be delivered within 5-10 mins, depending on your email provider's speed.
What happens if I need help getting the book on my device?
Not a problem! You can always contact BookFunnel who have support specialists standing by to assist you with any issues you may have. Just email them at help@bookfunnel.com with your name, email, the book’s title, the Author’s name, the type of device you're using and the app your using (if applicable), along with a description of the issue you’re having, and they will be happy to assist you.
What happens if I don’t receive an email with my free book? What should I do next?
Just email help@bookfunnel.com with the following information and they’ll help you get it sorted out: your name, email, the book’s title (i.e. Strawberries and Creme Murder) the Author’s name (i.e. Susan Gillard), the type of device you're using and the app you're using (if applicable), along with a description of the issue you’re having, and they will be most happy to assist you.
Will I ever lose access to these book?
Nope! You’ll always have access to the books that you purchase. While the book will be sent directly to your device, should you ever need to download it again, you can access through the BookFunnel Library, which is available online and through the BookFunnel App on Android and iPhone.
Will my books be sent to my email?
Yes! Immediately after you enter your email address, you’ll receive an email with instructions and a link to send your book to your preferred device. You’ll also have access to the book via the BookFunnel app which is available on the following devices: Nook, iPhone, and iPad. You can also view the book in your browser.

Privacy Questions

What will you do with my email address?
We treat your inbox the way we’d treat a neighbor’s front porch—with care, kindness, and respect. You’ll only hear from us when we have something special to share—like a new book, a heartfelt update from Hillside, or a little surprise to brighten your day. We’ll never share your information, and you can unsubscribe anytime with just a click.

Secure Checkout Powered by Amazon

We've partnered with Amazon to give you a safe and easy way to pay.

Use your Amazon account to check out securely, just like you always do and enjoy the same money back guarantee that Amazon offers.

Amazon-Logo-07-Circle .webp

60 Day Money Back Guarantee

Your peace of mind matters to us.

If the stories don’t feel like home, just let us know. We’ll make it right—with kindness, no questions, and no fuss.

Money Back w_ symbol.webp

Loved By Over 500,000 Readers!

You're in Good Company!

Thousands of readers like you have found friendship, joy and comfort in Hillside.

Reviews.webp
Amazon-Logo-07-Circle .webp

Secure Checkout Powered by Amazon

We've partnered with Amazon to give you a safe and easy way to pay.

Use your Amazon account to check out securely, just like you always do and enjoy the same money back guarantee that Amazon offers.

Money Back w_ symbol.webp

60 Day Money Back Guarantee

Your peace of mind matters to us.

If the stories don’t feel like home, just let us know. We’ll make it right—with kindness, no questions, and no fuss.

Reviews.webp

Loved By Over 500,000 Readers!

You're in Good Company!

Thousands of readers like you have found friendship, joy and comfort in Hillside.